Refunds, Returns & Cancellation / 退款、退货与订单取消政策

Does WANGLY旺你 offer returns or refunds?
 · Due to the nature of our products (personal care and fragrance), and in compliance with Malaysian hygiene regulations, we are unable to accept returns or provide refunds once the product has been opened or used.
 · However, if you receive the wrong item, or your item arrives damaged or defective, please email us within 3 days of receiving your order at kjlee@everfreshpremium.com. Our customer support team will respond promptly and ensure a suitable replacement or resolution.

WANGLY旺你 是否接受退货或退款？
 · 由于本店销售的商品为个人护理与香氛类产品，基于马来西亚的卫生规定，一经拆封或使用，将无法退换或退款，敬请理解。
 · 若您收到错误商品或商品存在破损或瑕疵，请在收到货物后3天内发送邮件至 kjlee@everfreshpremium.com，我们将尽快为您处理并提供合适的解决方案。

Can I cancel or change my order?
 · As all orders are immediately processed upon payment, we are unable to cancel or amend orders once they are confirmed. Kindly double-check your items and delivery details before submitting your order.

我可以取消或更改订单吗？
 · 所有订单一经确认与付款后，将无法更改或取消。请在提交订单前务必确认商品与收件信息的正确性，以确保顺利出货。